PRODUCT & ORDERS
- Have any questions about your order?
Please send all questions over to shoppaperdollvintage@gmail.com and we will try our best to get back to you in a timely manner.
- When are my items shipped out? (Day/ time of the week)
Items are shipped out within 3 to 5 business days unless stated in specific item descriptions. Need an order sooner? Please email us ASAP and we will accommodate you!
- How are my items shipped?
Domestic Shipping
All orders shipped within the United States are sent via USPS Ground or Priority and come with their very own tracking number. Shipping prices are calculated during the check-out process and are based on order total. Orders are shipped within 3-5 business days from when you placed your order (with the exception of Mystery Box orders) and usually take up to 7 business days to reach their destination. If you need to be accommondated with much faster shipping please reach out to us ASAP with your order number.
International Shipping
Orders are shipped out UPS or USPS through Asendia. Orders are shipped within 3-5 business days from when you placed your order (with the exception of Mystery Box orders) and can take up to 2 to 3 weeks to arrive depending on your country. If you need to be accomondated with much faster shipping please reach out to us ASAP with your order number. **All international customers are responsible for any VAT taxes or shipping tariff taxes applicable to their countries. We do not pay those for you.**
- How do I track my order?
Tracking information sent in shipment notification emails may take up to 24-48 hours to update with current location. Depending on where you are in the world, your tracking may not update beyond the USPS/ UPS origin scan. If your domestic shipment info hasn't been updated within 48 hours of receiving your tracking number, please feel free to email us at shoppaperdollvintage@gmail.com - What if my package never comes?
Paper Doll Vintage is not responsible for lost, damaged or stolen packages. Please contact the shipping agency to make claims for lost, damaged, or stolen packages. We do not refund shipping costs on returned items. - What if I want to exchange my item(s) for something else?
If you have an issue with your order please email us at shoppaperdollvintage@gmail.com within 5 days of receiving your order. We do not accept requests for refunds. Exchanges can be accommodated within 5 days of receiving order -- Garments and items must have shop tags still attached. We do not provide return shipping labels. You are welcome to use any carrier of your choice to return the item to us. - How will I know what condition my vintage item is in before I purchase it?
The condition of each vintage piece is noted in their individual descriptions and photos. Vintage items & garments are sold AS-IS unless otherwise noted. If you would like further pictures of a specific vintage item please email us at shoppaperdollvintage@gmail.com. - How do I care for my vintage items?
For any questions on individual vintage item care please send us over an email at shoppaperdollvintage@gmail.com or call our boutique for more information!
We Buy Vintage!
- We do purchase from individuals and source items ourselves from estates, auctions, lots of treasure hunting and traveling! We purchase the following items from the 1900s - Y2K decades:
-Clothing: Both women's & men's
-Costume jewelry
-Accessories: Hats, scarves, belts, sunglasses, shoes, bags, gloves & men's ties.
-Vintage perfumes: (Preferably 1920s - 1990s) New in box sealed or very lightly used.
-Vintage cosmetics: (Preferably 1920s - 1970s) Vintage lipsticks, blushes, powder compacts, miror compacts and more.
If you have vintage items you think we might be interested that are mentioned above, please send us over some photos to shoppaperdollvintage@gmail.com, or give us a call at (631)319-1919. We do appreciate if you call us / email us to make an appointment with us ahead of time before bringing your items in.
We do heavily curate what is in our shop and only select items that we think are the best fit for our boutique.
**WE DO NOT PURCHASE: vintage furniture, any kind of dolls, paper dolls, glassware/ figurines, collectibles, housewares, cameras, musical instruments, vintage electronics, absolutely any kinds of counterfeit items, contemporary perfumes, or contemporary cosmetics. As for vintage fur coats and wedding dresses, we only take them on a donation basis**
PRESS / EVENT QUESTIONS
- Do you book private events, parties at Paper Doll Vintage?
Yes we certainly do! Please email us at shoppaperdollvintage@gmail.com or call us at (631) 319-1919 with any private event, party inquiries. We offer a rental fee for the use of our space. Please be advised due to the nature of the delicate items in our shop we can not offer hosting parties/events for individuals that are younger than 14.
We can host in our space:
Private group vintage shopping experiences
Bridal parties & Bachelorette parties
Private vintage lecture presentation classes & field trip visits - Want to Collaborate?
We’re always open to collaborations with like-minded companies and organizations. Please contact us at shoppaperdollvintage@gmail.com to discuss working together. - Press inquiries?
Want to feature Paper Doll Vintage? Please contact us at Shoppaperdollvintage@gmail.com for any press questions or inquiries.